Shipping Policy

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders are not processed or shipped on Sundays or public holidays. Once your order is confirmed, you will receive an order confirmation email or SMS.

Shipping Time

Estimated delivery times:

• Metro Cities: 3–5 business days

• Other Locations in India: 5–7 business days

Delivery times may vary depending on your location, courier partner availability, and unforeseen circumstances.

Shipping Charges

• Free Shipping: Available on selected offers or orders above a specific value (if applicable).

• Standard Shipping: Shipping charges may be calculated at checkout depending on your location.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) on most orders across India. Additional COD charges may apply at checkout.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your shipment with the courier partner.

Delivery Delays

While we strive to deliver your order on time, delays may occur due to:

• High order volumes

• Courier partner delays

• Weather conditions

• Public holidays or unforeseen circumstances

We appreciate your patience in such situations.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

Damaged or Missing Items

If you receive a damaged, defective, or incorrect product, please contact our support team within 3 days of delivery with your order number and photos of the item for assistance.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: support@faizaglow.com
Business Address: Shagun Mall, Goregaon East, Mumbai, India